More information about our Derby Label Printer Repair Service

Initial Contact

If you have a faulty printer and require the services of one of our Derby printer engineers, then give us a call, send us an e-mail, or fill out a contact form. We believe it’s better to talk to you about your issues before sending an engineer, so we can learn more about the problems you are experiencing. This approach ensures we’re in a better position to recommend the necessary parts and increase the likelihood of achieving a first-time-fix.

Fixed Price Repairs: Control of Your Costs

One service that we offer to all our customers, not only those that are situated in in Derby, is a commitment to ensure that you know your costs upfront. We’re committed to transparency and do not obscure our services with separate callout charges. Should parts need replacing, you’ll receive a quote for them upfront. Our local engineers will never fit a part without your prior knowledge, and you will never receive an invoice with any charge that you did not authorise beforehand.

Ribbon and Label Problems:

Customers in Derby are fortunate that our local engineers also understand how media issues can cause faults. So if you suspect that your problems are due to a faulty batch of ribbons or labels, then they can thoroughly investigate this for you. Should be the problem stem from using the incorrect media, they will recommend the most suitable ribbon and label for your application. We have advised companies in companies in similar situations, and have not only solved their issues, but in some cases, saved them many thousands of pounds.

New and Refurbished Printers:

Occasionally, a fault is so severe that the repair is classified as “beyond economic repair”. In such cases, if our Derby label printer engineer believes that a repair is not feasible, we can offer you quote for a replacement printer. Thanks to our relationships with many leading manufacturers, we can provide access to special deals, promotions, and discounts. While we do not sell online, this network enables us to supply printer deals than are often more advantageous that those available online.

Troubleshooting Errors and Typical Problems:

If you are in Derby and are experiencing problems but are unsure about the necessity of calling out a local printer engineer, please do not hesitate to contact us. Our friendly team is on hand to offer advice and support, often able to resolve problems or provide guidance remotely.

Bartender and NiceLabel Support:

Our Derby engineers are also trained to resolve problems associated with BarTender and NiceLabel software. From creating the barcode to unexpected network problems, our engineers are equipped and trained to resolve your issues.

Manufacturers that our Derby Engineers Can Support

As a multi-brand organisation, our Derby engineers are trained to repair printers manufactured by Zebra, Sato, Citizen, Microplex, Honeywell, Intermec, Godex, TSC, Printronix Auto ID and Toshiba TEC.

Trained according to the “PPL Method”, our engineers thoroughly understand the principles of both thermal transfer and direct thermal label printer technology. This intensive training ensures that they can handle repairs for printers not listed here, thanks to their broad understanding of printing technology. Additionally, as some manufacturers “rebadge” their products - using identical engines across different brands - our engineer’s expertise extends to a wider array of models than those explicitly mentioned.

If your printer’s brand is not on our list, we strongly encourage you contacting our technical team. Given our engineer’s comprehensive training and the commonality of printer components, there’s a high chance we can resolve your issue.

Typical Problems That We Encounter

Here is a list of typical problems that customers who use label printers in Derby typically encounter and which our engineers are trained to resolve:

• Media Jams - Paper or label jams inside the printer.

• Barcode Alignment Issues / Barcodes Printing In Wrong Position.

• Lines / Stripes / Marks in Barcodes

• Label Peeling / Curling

• Ribbon Wrinkling / Crinkling

• Damaged / Cut Platens

• Printhead and platen replacements

• No power

• Stopped printing

• No signal coming to the printer.

• Stuck Labels

• Label / Ribbon feed issues

• Barcode Won’t Scan

• Print Head Failure

• BarTender / Nice Label

• Drivers

• Firmware

• Mechanical Parts - Gears, Feeders,

• Control Panel Faults

• Environmental Conditions - contamination from dust, cold, temperature extremes.