Further Information about our local barcode printer repair service

Initial Contact

If you have a faulty printer and require the services of a local printer engineer, then give us a call, send us an e-mail, or fill out a contact form. We believe it’s better to talk to you about your issues before sending an engineer, so we can learn more about the problems you are experiencing. This approach ensures we’re in a better position to recommend the necessary parts and increase the likelihood of achieving a first-time-fix.

Fixed Price Repairs: Control of Your Costs

Choosing our local printer engineers ensures that you know your costs upfront. We’re committed to transparency and do not obscure our services with separate callout charges. Should parts require replacement, you’ll receive a quote for them upfront. Our local engineers will never fit a part without your prior knowledge. and you will never receive an invoice with any charge that you did not authorise beforehand.

Ribbon and Label Problems:

If you suspect that the fault is due to a ribbon or label issue, one of our local engineers can thoroughly investigate this for you. Should be problem stem from using the wrong media, our team at Central Peripherals Ltd will recommend the most suitable ribbon and label for your application. We have recommended and advised companies in similar situations, resulting in significant savings for organisations, often amounting to many thousands of pounds.

New and Refurbished Printers:

Occasionally, a fault is so severe that the repair is classified as “beyond economic repair”. In such cases, if our local barcode printer engineer believes that a repair is not feasible, we can offer you quote for a replacement printer. Thanks to our relationships with many leading manufacturers, we can provide access to special deals, promotions, and discounts. While we do not sell online, this network enables us to supply printer deals than are often more advantageous that those available online.

Troubleshooting Errors and Typical Problems:

If you are experiencing problems but are unsure about the necessity of calling out a local printer engineer, please do not hesitate to contact us. Our friendly team is on hand to offer advice and support, often able to resolve problems or provide guidance remotely.

Bartender and NiceLabel Support:

Our local engineers are also trained to resolve problems associated with BarTender and NiceLabel software. From creating the barcode to unexpected network problems, our engineers are equipped and trained to resolve your issues.

Areas that our local engineers cover:

England

London - all boroughs.

South East England - Kent, Sussex, Surry and Hampshire.

South West England - Cornwall, Devon, Somerset, Gloucester. Bristol.

East of England - Norfolk, Suffolk, Cambridgeshire, Essex.

West Midlands - Birmingham, Coventry and Wolverhampton.

East Midlands - Nottinghamshire, Derbyshire and Leicestershire.

Yorkshire and the Humber - West Yorkshire, South Yorkshire and North Yorkshire.

North West England - Lancashire, Greater Manchester and Merseyside.

North East England - Newcastle, Sunderland, Durham and Northumberland.

Wales

North Wales - Gwynedd, Conwy, Denbigshire and Wrexham.

Mid Wales - Powys and Ceredigion.

South Wales - Cardiff, Swansea and Newport.

Scotland

Central Scotland - Glasgow, Edinburgh, Falkirk, Stirling and Clackmannanshire.

North East Scotland - Aberdeen.

South Scotland - Scottish Borders, Dumfries and Galloway and South Lanarkshire.

West Scotland - Inverclyde, East Dunbartonshire and Renfrewshire.

East Scotland - Dundee, Fife, Perth and Kinross.

Manufacturers that our local engineers cover

As a multi-brand organisation, our local engineers are trained to repair printers manufactured by the Zebra, Sato, Citizen, Microplex, Honeywell, Intermec, Godex, TSC, Printronix Auto ID and Toshiba TEC.

Trained according to the “PPL Method”, our engineers thoroughly understand the principles of both thermal transfer and direct thermal barcode printer technology. This intensive training ensures that they can handle repairs for printers not listed here, thanks to their broad understanding of printing technology. Additionally, as some manufacturers “rebadge” their products - using identical engines across different brands - our engineer’s expertise extends to a wider array of models than those explicitly mentioned.

If your printer’s brand is not on our list, we strongly encourage you contacting our technical team. Given our engineer’s comprehensive training and the commonality of printer components, there’s a high chance we can resolve your issue.

Typical Problems That We Encounter

Here is a list of typical problems that our engineers encounter are trained to resolve

• Media Jams - Paper or label jams inside the printer.

• Barcode Alignment Issues / Barcodes Printing In Wrong Position.

• Lines / Stripes / Marks in Barcodes

• Label Peeling / Curling

• Ribbon Wrinkling / Crinkling

• Damaged / Cut Platens

• Printhead and platen replacements

• No power

• Stopped printing

• No signal coming to the printer.

• Stuck Labels

• Label / Ribbon feed issues

• Barcode Won’t Scan

• Print Head Failure

• BarTender / NiceLabel

• Drivers

• Firmware

• Mechanical Parts - Gears, Feeders,

• Control Panel Faults

• Environmental Conditions - contamination from dust, cold, temperature extremes.